Enterprise accounts renew, expand, and advocate on my watch.
8+ years in SaaS customer success and account management, currently driving 125% NRR, 98.5% GRR, and a $1.02M ARR book of business across 35 enterprise, mid-market, and SMB accounts in Healthcare, BFSI, Manufacturing, Construction, and Oil & Gas.
Open to: Enterprise CSM · Strategic CSM · Account Manager · Customer-Facing Program Manager
35 accounts · $1M+ ARR
The numbers a renewal conversation cares about.
// All figures from verifiable performance records — happy to walk through them in detail.
Eight years of customer-facing roles, end to end.
Customer Success Manager
Own a $1.02M ARR book of business across 35 accounts (20 Enterprise, 10 Mid-Market, 5 SMB), driving AI/SaaS adoption in traditionally low-tech-maturity verticals.
Repositioned the product from a point testing tool to a strategic quality engineering platform, raising executive sponsorship and long-term contract value. Run quarterly QBRs for all 20 Enterprise accounts and EBRs for all 35 accounts 120 days before renewal.
Advise QA and Engineering stakeholders on test automation, SDLC, and CI/CD-adjacent workflows — building adoption playbooks from usage analytics, support trends, and renewal risk signals.
Product Consultant
Accelerated user engagement by 42% through targeted digital adoption content and training programs; compressed time-to-value by 33% via cross-functional onboarding initiatives.
Delivered 18+ enterprise use cases on time and within budget while building and mentoring a high-performing team.
OPD Operations & Customer Support Manager
Lifted CSAT from 3.6 to 4.2 through quality checkpoints and grievance resolution frameworks; cut internal turnaround time 15% and streamlined insurance claims processing with insurer partners.
Operations & Customer Success Manager
Raised Enterprise NPS to 65 through strategic account management and executive engagement; drove revenue expansion via systematic upselling and built the SOP and escalation frameworks the support org ran on.
T2 Support Engineer · Retail Generalist
Led a 5-member support team ranked #1 at Concentrix; exceeded customer satisfaction benchmarks at Amazon in a high-velocity resolution environment.
How I run a portfolio.
Lifecycle & renewal discipline
Structured cadence: quarterly QBRs for every enterprise account, EBRs 120 days pre-renewal, and C-level connects that turn renewals into formalities rather than negotiations.
Data-led expansion
Product usage analytics, support trends, and renewal risk signals feed account-level adoption plans and expansion motions — the engine behind 125% NRR and a 300% upsell quarter.
Churn rescue, not churn reporting
Early-warning signals trigger targeted retention plays before risk becomes a cancellation notice — converting $60K+ of at-risk ARR into expanded partnerships.
Technical fluency that earns trust
Conversant in SDLC, test automation, QA workflows, and CI/CD concepts — able to sit with QA and Engineering stakeholders as an advisor, not just an account contact.
Tools I work in daily.
CS & CRM
Analytics
Technical domain
Productivity & AI
Education, certifications & languages.
Education
B.E. Engineering — SNS College of Engineering, Anna University (2017)
Certifications
Customer Success & Engagement · Agile Scrum · Operations Management · Project Management · Digital Marketing (Google)
Languages
English · Hindi · Tamil · Kannada · Tulu
Verticals served
Healthcare · BFSI · Manufacturing · Construction · Oil & Gas · EdTech · SaaS
Hiring for retention, expansion, or enterprise relationships? Let's talk.
I respond fast — it's a professional habit. Reach out for a conversation about Enterprise CSM, Strategic CSM, Account Manager, or customer-facing Program Manager roles.